FREQUENTLY ASKED QUESTIONS
Purchasing a product from MC Pet Supply is very simple. All you need to do is choose the item you wish to buy, add it to your cart, fill out the necessary information, and then click on checkout.
Usually, it takes somewhere between 24-48 hours for us to deliver products. However, it may take a little longer for your order to arrive due to unpredictable situations, such as extreme weather conditions.
At MC Pet Supply, we take your privacy and safety very seriously. The only reason we ask for your critical information is to assist you in the best possible way during online transactions.
Once your order has been confirmed, we’ll email you the tracking number along with a web link. Click on the lick, enter the number and you’ll see your order’s current status.
We treat all your orders with the ultimate respect and professionalism. However, in a rare event where you receive a damaged/wrong order, we recommend you notify our customer service center immediately.
If your order hasn’t been dispatched from our location, you’re free to cancel your order. Otherwise, if it’s already on the way, you cannot cancel it.